Return Policy
At Play Venture Forge, we strive to ensure your satisfaction with every purchase. Please review our return policy below.
Eligibility for Returns
Products can be returned within 30 days of purchase if they meet the following conditions:
- The product is in its original condition and packaging.
- The product has not been used or altered in any way.
- You have a valid proof of purchase (receipt or order confirmation).
Non-Returnable Items
The following items are non-returnable:
- Digital goods and downloadable content.
- Gift cards.
- Personalized or customized items.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support at [email protected] to request a return authorization.
- Provide your order number and the reason for the return.
- Once approved, send the product to our address: C. Álvarez Quintero, 51, 41710 Utrera, Sevilla, Spain.
- Upon receipt and inspection of the returned product, we will process your refund or exchange.
Refunds
Refunds will be issued using the original payment method within 7-10 business days after the returned product is received and inspected.
Exchanges
If you wish to exchange a product for a different one, please follow the return process and place a new order for the desired item.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Contact Us
If you have any questions or need assistance with your return, please contact our support team at [email protected].